Surely at some point in your life you have come across this theme, “Emotional Intelligence”. Are you interested in this subject or do you consider it unimportant? Nowadays there is a lot of emotional intelligence, not only by coaches and psychologists, but in several areas of knowledge in an integrated way, because, in fact, developing our emotional intelligence, brings several benefits and improvements for all areas of our life, be it personal, work, academic and loving relationships, because when we know our emotions and manage to manage them, we have the chance to react better to a stressful event, think twice before speaking, have more empathy and thus create healthy relationships.
Emotional intelligence at work is an essential skill for professionals in any company. This quality helps us to deal with pressure, conflicts in internal relationships and everyday challenges, all of which have impacts on productivity and quality of the service provided.
The 4 principles of Emotional Intelligence.
- Realize emotions (yours and others);
- Reasoning from what the emotions say (also yours and others);
- Understand what emotions mean;
- And manage them.
Emotional intelligence is largely responsible for professional failure or success. This is because most situations in the workplace involve interpersonal relationships.
What does self-knowledge have to do with emotional intelligence?
Having a good level of self-knowledge helps you to interpret your own emotions, understand what they really mean, make connections with other personality traits, and then deal with them in the best way.
Self-knowledge of your ways and emotions helps to identify each feeling and control its harmful effects. An example of this is, if you are wrongly accused of doing something wrong, instead of exploding and fighting with your accuser, your emotional intelligence will make you breathe, calm down, think better and wait for the best time to take a sensible step.
And this is very important both in professional and personal life, since with a hot head the chance of you only worsening the situation is much greater. The same logic works when dealing with that difficult customer, who always complains about everything, thinks he is always right and, many times, wants to take advantage of the company to obtain advantages in a negotiation, for example. Your self-control in these moments is essential to not fall into this game and end up losing patience with your consumer.
As we can see, emotional self-knowledge is the key to knowing how to act assertively in the many situations that occur in a professional’s daily life. For this, the way is to exercise your emotional self-control every day, assess your emotions closely and not let them overlap you.
Ask yourself why you are angry, why this or that hurt you, why you felt angry. We are all human beings and we feel bad things, we need to recognize them, accept them and take care of them so that they do not control us and we are impulsive and difficult to live with.